Last updated: 21 October 2024

D2D Distribution Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, or use our distribution services.

1. Who We Are

We are D2D Distribution Limited, a UK-based door to door distribution service provider. Our registered office is located at 2-4 St Peters Street, St Albans, Hertfordshire, AL1 3LF

2. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Delivery Information: Delivery address, recipient’s name, and contact information.
• Payment Details: Payment method information (note: we do not store credit card information on our servers).
• Usage Data: Information about your interaction with our website (e.g., IP address, browser type, browsing behaviour).
• Other Information: Any personal data you provide to us during communications, or when using our services.

3. How We Collect Your Data

We collect data through:

• Direct interactions, such as filling out forms, placing an order, or contacting us.
• Automated technologies, such as cookies when you visit our website.
• Third parties or publicly available sources.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide distribution services, including booking, delivering, and tracking your items.
• To manage payments and billing for our services.
• To communicate with you, including responding to queries and sending service updates.
• To improve our website and customer experience through analytics and market research.
• To comply with legal obligations (e.g., for tax and regulatory compliance).

5. Sharing Your Data

We may share your personal data with third parties under the following circumstances:

• Service Providers: For payment processing, item delivery, and website hosting services.
• Legal Obligations: If required by law, to respond to legal requests, or to protect our legal rights.
• Business Transfers: In case of a merger, acquisition, or sale of our business assets.

We ensure that third parties we work with respect your privacy and comply with the UK GDPR and Data Protection Act.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, or misuse. These include encryption, firewalls, and secure storage solutions. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: You can request access to your personal data.
• Rectification: You can ask us to correct any inaccuracies in your personal data.
• Erasure: You can request that we delete your personal data, where appropriate.
• Restriction: You can ask us to restrict the processing of your data.
• Portability: You can request a copy of your data in a commonly used format.
• Objection: You can object to our use of your personal data for direct marketing.

If you wish to exercise any of these rights, please contact us at D2D Distribution Limited.

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of the website.

For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last modified” date.

11. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us at:

D2D Distribution Limited, 2-4 St Peters Street, St Albans, Hertfordshire, AL1 3LF